Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions (FAQ)
Are Your Therapists Covered by Insurance?
Yes, our therapists are registered professionals, often eligible for coverage under many insurance plans. However, as policies vary, even within the same provider, we recommend contacting your insurance company directly to confirm coverage for services with your chosen therapist.
Do You Offer Direct Billing?
At present, we do not offer direct billing. After your session, a receipt will be emailed to you, which you can submit to your insurance company for reimbursement.
Why Can’t I Book a “New Clients” Appointment for My Preferred Therapist?
If a “New Clients” booking option is not visible, it means the therapist is currently limiting or not accepting new clients. Please call us to inquire about any potential availability, join their waitlist, or choose another therapist with a “New Clients” booking button.
How Do I Cancel My Appointment?
You may cancel your appointment by calling our office directly – 204-515-6433.
What Is Your Cancellation Policy?
Appointment reminders are sent two days before your scheduled session. You have until the end of that day to cancel or reschedule without incurring any fees.
How Can I Find a Therapist with Available Appointments?
Therapists accepting new clients are ordered on our website to reflect their availability, with those having more openings listed first. For personalized assistance, please call us at 204-515-6433.
What Are the Rates for Therapy Sessions?
Rates vary among our therapists, typically ranging from $110 to $150 for a 50-minute session. Practicum student sessions are available at $75.00. For specific rates, please use the “New Client” button on their profile or call our office.
What Can I Expect During My First Therapy Session?
The first session includes an overview of confidentiality and session guidelines, followed by the signing of a service agreement. Then, the therapist will discuss your concerns. Solutions often emerge as therapy progresses.
How Long Does Each Therapy Session Last?
Sessions are booked for one hour but are expected to last for 50 minutes, allowing therapists time to take payment, book another session, and prepare for their next session.
Do You Offer Virtual Therapy Sessions?
Yes, we offer sessions via a video-chat platform compliant with health confidentiality standards. Simply click the link in your email confirmation to join. You may need to enable your microphone and camera. We’ve also found that if you are on an apple computer Chrome works better than Safari.
What If Me And My Partner Want To Have An Online Session, But We Are On Separate Computers?
For sessions involving more than one person on separate computers, separate links are needed. Please contact our office or respond to your confirmation email to set up a group session.
What If I Can’t See My Therapist During the Video Call?
If there are issues with video connectivity, expect a phone call from your therapist, and the session may proceed by phone.
What If I Can’t Get My Camera or Microphone to Work?
If you encounter issues, try using Microsoft Edge or Google Chrome by copying the link from your email. Check if your computer has function buttons above your keyboard for mic and camera settings.
How Is Confidentiality Handled?
Sessions are confidential, with few exceptions, such as if a child is in danger, if there’s a threat of immediate harm to someone, or if court-ordered. This is not an exhaustive list, but you will receive a comprehensive
overview of our confidentiality policy to review and sign before starting therapy.
Can I Pay for Sessions for a Friend or Family Member?
Due to confidentiality, direct payment for someone else’s session requires permission from the client. Please contact our office for more information.
What If I Decide to Change Therapists?
Your new therapist will not have access to your file without your permission. Please call our office to discuss information exchange.
My Child Is a Minor and I Want Them to See a Therapist. What Do I Need to Do?
Please call our office to discuss the specific requirements and consent needed for therapy with minors.
What If I Need to Cancel Last Minute and It’s After Office Hours?
For cancellations after 5 PM or on weekends, please reply to your text message reminder. Note, you may still receive a call from your therapist, and a late cancellation fee might apply.
What If I Am Denied Coverage by My Plan?
If you encounter issues with insurance coverage, please contact our office. We may assist in providing clarity to your insurance company.